Booking Terms and Conditions

These Booking Terms and Conditions, together with our privacy policy, our website terms of use together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with SARL Ferme St Christophe, a company registered in France at 856 Route De Peterets, 74340 Samoëns (referred to as “Ferme St Christophe”, “we”, “us” and “our”). Please read them carefully as they set out our respective rights and obligations. In these Booking Terms and Conditions references to “you” and “your” include the Party Leader as named on the Booking Form and all persons on whose behalf a booking is made or anyone who is added or substituted at a later date.

By making a booking, the Party Leader agrees on behalf of all persons detailed on the booking that:
a. he/she has read these Booking Terms and Conditions, has brought the Booking Terms and Conditions to the attention of each member of his/her party and has the authority to and does agree to be bound by them;
b. he/she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
c. he/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
d. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking and of anyone who is added or substituted at a later date.

1. Booking and Payment

A deposit of 30% of the total rental amount and a completed Booking Form is required to secure your booking. Only one payment is accepted for the deposit and one payment for the balance. Your booking will be confirmed by email upon receipt of payment with an Invoice/Receipt. Upon receipt, if any details on the booking confirmation or any other document are incorrect, you must advise us immediately as it may not be possible to make changes at a later date. The final balance is due 12 weeks prior to the first day of your holiday. If your booking is made within 12 weeks of the start of your holiday, the full amount is payable immediately. If we do not receive all payment due in full and on time, we reserve the right to treat your booking as cancelled by you. In this case, the cancellation charges set out below will be payable and we reserve the right to re-sell the chalet without notice.

Summer self-catering holidays: A refundable accommodation deposit of €3,000 is required on arrival and will be returned/refunded at the end of your stay subject to the satisfactory condition of the chalet. Any damages, breakages or losses will be deducted from the deposit. Bed linen and towels (bath & hand towel) are charged at €15 per person. Local tourist tax at the current rates and a cleaning charge of €150 is payable prior to departure.

2. Contract

No contract shall exist between us and you until the payment and Booking Form have been completed and received and we have dispatched our Invoice to you or your travel agent. The booking must be made by an adult 18 years or over. That adult is responsible for all aspects of the booking, completing the booking form, making the deposit and balance payments, communicating any changes to the booking and ensuring the proper conduct of all guests in the party.

Please note that your booking with us will consist only of chalet accommodation and the facilities we provide as part of the chalet accommodation.

You will also be able to book lift passes, equipment hire, activities and massages with us, however we do not offer the ability to book these at the same time as your chalet accommodation. We will contact you closer to the start of your booking to see if you wish to book these additional services. Please note that this will be a new, separate booking and will not form part of your accommodation booking and as such does not create a “package” or “linked travel arrangement” as defined in the PTRs.

3. Pricing

All prices published or quoted are in Euros. Although every effort is taken to ensure prices are accurate at the time of publication, price fluctuations due to circumstances outside of our control can occur and due to the unique nature of our services, prices may change prior to contracting. We reserve the right to amend the price of advertised bookings at any time and correct errors in the prices of confirmed bookings.

4. Insurance

It is a condition of booking with us that all persons included in the booking have appropriate travel insurance for their winter or summer holiday and the sports and other activities that they undertake. This should include (but not be limited to) cover for mountain rescue, lift passes, lessons and equipment in the case where they may be partially used if your trip is curtailed, lost, stolen or damaged. This should also include cover for pre-existing medical conditions, cancellation charges, personal effects, medical expenses and repatriation in the event of accident or illness. We are unable to accept responsibility for any costs that you or anyone in your party may incur as a result of failing to take out appropriate insurance.

5. Cancellation & Changes

5.1 Cancellation by you:

All cancellations must be made in writing to us. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. The cancellation charges are expressed as a percentage of the total holiday cost. Should one or more member of your party wish to cancel and the rest of the group wish to continue with the booking, we will not issue any pro-rata refund and the terms outlined in Clause 5.2 will apply. If the cancellation is received 12 weeks or more prior to the first day of your holiday you will forfeit your deposit and any amendment fees paid. Within 12 weeks of the first day of your holiday the following forfeits will apply:

Less than 84 days but more than 63 days prior to your holiday –60% of the total cost
62 days or less but more than 42 days prior to your holiday –80% of the total cost
41 days or less prior to your holiday –100% of the total cost

Please note any amendments charges are not refundable in any circumstances. We reserve the right to re-sell any part of a cancelled holiday and this does not affect our right to levy cancellation fees.

Any cancellations received within 7 days or less of your date of arrival may incur additional charges for extras booked by you, such as lift passes. We will cancel these services as soon as we receive your notice of holiday cancellation, however the suppliers of these services have their own terms and conditions and cancellation policies, and we cannot be held responsible if cancellation charges are incurred. Please ensure you have satisfactory insurance cover for cancellations.

5.2 Changes by you:

We must be informed of any errors or changes by the Party Leader as soon as possible. An amendment fee of €35 per booking may be payable together with any costs or charges incurred or imposed by any of our suppliers. If any member of your group is prevented from travelling, that person may be able to transfer their place to someone else (introduced by you) providing we are notified not less than 2 weeks prior to departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us/or incurred by any of our suppliers as a result together with an amendment fee of €35 must be paid before the transfer can be effected.

5.3 Cancellation by us:

In the very unlikely event of us having to cancel/change your holiday, you will be notified as soon as possible. We will endeavour to make alternative arrangements or provide a full refund (other than in circumstances outlined in Clause 6 ‘Force Majeur’). If you accept the alternative arrangements we offer and they incur an increase in the price of your holiday, this will be payable by you. If the changes are, in our view, so substantial as to significantly alter your booking and you are unwilling to accept said changes then you may cancel your booking and we will give a refund of all money you have paid to us. For the avoidance of doubt, in the case of us cancelling a booking, we will only be liable to refund monies already paid by you to us. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation. You must direct all claims to your travel insurance.

6. Force Majeure

Except where otherwise expressly stated in these Booking Terms and Conditions, we regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these Booking Terms and Conditions, ‘force majeure’ means any event, which we or the supplier of the service(s) in question could not, even if all reasonable measures had been taken, foresee or avoid. Such events may include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) control.

7. Conditions of Suppliers

Some services which make up your holiday may be provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions. Copies of relevant parts of these terms and conditions are available upon request from the supplier concerned.

8. Special Requests and Medical Problems

If you have any special requests you must advise us at the time of booking. Although we will endeavour to meet your requests and pass any reasonable requests onto the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ‘standard’ bookings subject to the above provisions on special requests.

If you or any member of your group has a medical problem or disability which may affect your holiday, please advise us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. We are not a specialist disabled holiday company and within reason we will do our utmost to cater for any special requirements you may have. In any event, you must give us full details in writing at the time of booking. If we feel unable that we can properly accommodate the particular needs of the person concerned, we reserve the right to decline/cancel the reservation. If you did not give us full details at the time of booking, we reserve the right to cancel your booking and impose applicable cancellation charges when we become aware of these details.

9. Guest Behaviour

If in our opinion or in the opinion of any other person in authority, you or any member of your group behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any other third party or the damage to property, or to cause a delay or diversion to transportation, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave their accommodation or other services and contractual obligations will be terminated. We have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You and/or your party may also be required to pay for loss and/or damage caused by your or any member of your group actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to us or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

10. Rules and safety precautions

The property may contain a list pertaining to Rules and Safety Precautions concerning the use of the property or its facilities. Please read these Rules and Safety Precautions carefully since they are an integral part of this agreement. You and your guests shall strictly adhere to these Rules and Safety Precautions, particularly in respect of use of the sauna and hot tub as outlined below:

10.1 Hot Tub and Sauna use

Please respect the opening hours of the facilities (17.00-19.00) so we can ensure they are prepared for safe use and please shower before use. Children under the age of 5 are not permitted to use the hot tub and it is not recommended for children aged 5 to 16 years. Children under the age of 12 must be accompanied at all times in both the hot tub and sauna. Children must be tall enough to stand on the bottom of the hot tub with their heads completely out of the water to use the Hot Tub. The Hot Tub is out of use for at least one day per week while it is cleaned and the water is replaced. This is usually done on departure/arrival day and the Hot Tub will be available 24 hours later, thus we cannot guarantee the Hot Tub will be available on your first full day. You are advised to take extra care when exiting or entering outdoor Hot Tub facilities in sub-zero temperatures. Do not touch the sauna coals/rocks or hang towels over the oven. We cannot accept responsibility for accidents/injuries or illness sustained while using the facilities.

Should any spa facilities become unavailable for any other reason, we cannot guarantee being able to repair or replace it during your holiday and we do not offer compensation for inconvenience or the curtailed use of these facilities in these circumstances. Pregnant ladies and people with heart disease, diabetes, high or low blood pressure, asthma, epilepsy or any other serious illness should not enter hot tub or sauna without first consulting with and obtaining the advice of a doctor. Please do not use the facilities if you have consumed alcohol.

11. Our Liability to You

11.1. We have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, we will have no liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents.

11.2. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
(a) the acts and/or omissions of the person affected; or (b) the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or (c) Force Majeure (as defined in Clause 6).

11.3. We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to twice the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.

11.4. It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

11.5. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

11.6. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
(a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
(b) relate to any business.

11.7. We will not accept responsibility for services or facilities which do not form part of your booking as specified on your confirmation invoice. For example any excursion you book whilst away, or any service or facility which your chalet or any other supplier agrees to provide to you directly.

11.8. In the case of loss and damage to personal documents, luggage, personal possessions (including money), ski equipment whether owned or hired, we will not accept any liability as it is a condition of your booking (and therefore reasonably assumed by us) that you and all members of your party have taken out appropriate insurance to cover such loss and/or damage before travelling.

11.9. The risk of winter holidays being adversely affected by weather conditions is beyond our control. Resort closure and local restrictions imposed in the area will not be accepted as a cause for compensation claims.

11.10. You must act with care at all times since the temperature and weather conditions do not always guarantee that ice and snow can instantly be removed from all areas around the chalets and we accept no liability for accidents/injuries occurring under such circumstances.

11.11. The risk of skiing holidays being adversely affected by weather conditions has to be accepted. We shall not be liable for any loss, delay or costs connected with, or arising out of, adverse weather conditions, including blocked roads, missed flights and airline delays. If, for any reason (including adverse weather or force majeure incidents), you miss your return departure and extra accommodation or alternative travel arrangements are required, we will not be responsible for this cost. Where we are able to arrange for you to stay in our accommodation in these circumstances, it will be at our advertised prices.

11.12. We will have no liability for excursions or services provided by third parties including but not limited to: transfers to and from resort or the Grand Massif Express, lift passes, ski lessons or ski guiding services, summer sports activities even where such excursions or services are arranged by us or with a supplier recommended by us. You take full responsibility for satisfying yourself in advance as to the quality of the service and the provider’s ability to execute the services.

12. Food Allergies

We agree to exercise reasonable care to avoid specified food and drink ingredients if allergies and intolerances are notified to us at the time of booking and confirmed on the Booking Form if received at least 14 days prior to your arrival date. However, we offer catered chalet holidays in a social environment where guests eat together at meal times and we cannot provide a 100% guarantee against contact with a specified food item; that produce such as eggs, dairy products and nuts are constantly present in our kitchens and dining areas; that our staff cannot police what snacks third parties, including other guests may bring into contact with an allergic person and in booking with us you are accepting this policy.

If a food allergy is so severe that the slightest exposure to the substance in question could cause a life-threatening anaphylactic reaction (for example where a reaction may be triggered other than by eating the foodstuff such as by smell alone or by minute trace elements on the hands of a staff member or another person), you must advise us in writing of the severe nature of the allergy at the time of booking. We reserve the right to advise you that the controls we are able to implement in the chalet environment are insufficient to guarantee the relevant person’s safety, in which case should the relevant person (or in the case of a child their legal guardian) choose to proceed with the booking, that person does so entirely at their own risk and you would be asked to confirm this is writing in order to confirm the booking. If you fail to advise us of an extreme food allergy at the time of booking you will be in breach of contract and we will have the right to cancel the holiday without liability to you or any other person should you subsequently bring the issue to our attention. In addition, if you either fail to tell us of an extreme food allergy or proceed with your booking with us, we will have no liability to you in the event of an incident.

13. Children

Please note that the property may not have the same levels of safety measures that you may have in your home and the supervision of your children is your sole responsibility. In addition, children aged under 16 (in accordance with French law) must be supervised whilst using the chalet facilities particularly in respect of use of the sauna and hot tub. Our staff will not be held responsible for any children left unattended within the property.

14. Smoking Policy

In accordance with French law, we operate a non-smoking policy in the chalet and buildings. We reserve the right to remove any group breaking this condition from the property without refund. In the event that smoking has occurred within the property, an additional cleaning charge of €250 will be payable immediately.

15. Wi-Fi

We offer complimentary internet access via Wi-Fi in our chalet. Please note, however that we cannot guarantee continuous and uninterrupted internet connection in the chalet due to technical circumstances outside of our control. Wi-Fi is intended for straightforward web browsing and checking of emails, it is not for live streaming or downloads including music and films. At times when everyone is using the internet, speed may slow down significantly.

16. Passport, Visa and Immigration Requirements & Health Formalities

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy, High Commission or Consulate of the country you are visiting.

We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

17. Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

18. Website Accuracy

Please note the information and prices shown in this website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices, regrettably errors occasionally do occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking. The website is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

19. Complaints

In the unlikely event that something is not to your liking and you have reason to complain or experience any problems with your holiday whilst away, you must immediately inform us and the supplier of the service(s) in question thereby giving us the opportunity to remedy the problem during your stay. Any verbal notification must be put in writing (or email) and given to us and the supplier as soon as possible. If you remain dissatisfied however, you must write to us within 28 days of your return home giving your Booking Reference and full details of your complaint. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. We regret we cannot accept any liability in relation to any complaint or claim which is not notified entirely in accordance with this clause.

20. Governing Law and jurisdiction

These booking conditions and any matters arising from them are subject to and governed by French law and are subject to the jurisdiction of the French Courts.

If you have any queries, please do not hesitate to contact us on +44 (0)7456 001 375 or email.

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